Privacy Policy

This policy applies to TAP-PE Private Limited, a company incorporated under the Companies Act, 1956 with its registered office at TC 9 1132, BALASRE MANGALAM LANE, SASTHAMANGALAM, TRIVANDRUM, 695003 India, (collectively “TAP-PE”, “we”, “our”, or “us” as the context may require).

This policy describes how TAP-PE collects, stores, uses, and otherwise processes your Personal Information through TAP-PE websites, TAP-PE applications, m-sites, chatbots, notifications, or any other medium used by TAP-PE to provide its services to you (hereinafter referred to as the “Platform”). By visiting, downloading, using TAP-PE Platform, and/or providing your information or availing our product/services, you expressly agree to be bound by this Privacy Policy (“Policy”) and the applicable service/product terms and conditions. We value the trust you place in us and respect your privacy, maintaining the highest standards for secure transactions and protection of your personal information.

This Privacy Policy is published and shall be construed in accordance with the provisions of Indian laws and regulations including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 under the Information Technology Act, 2000, the Aadhaar Act, 2016, and its Amendments, including the Aadhaar Regulations; that require publishing of the privacy policy for collection, use, storage, transfer, disclosure of Personal Information. Personal Information means and includes all information that can be linked to a specific individual and also includes Sensitive Personal Information (all Personal Information which requires heightened data protection measures due to its sensitive and personal nature), both, hereinafter referred to as “Personal Information”, excluding any information that is freely available or accessible in the public domain. Please note, we do not offer any product/service under our Platform outside India. If you do not agree with this Privacy Policy, please do not use or access our Platform.

Information Collection


      • We may collect your Personal Information when you use our services or Platform or otherwise interact with us during the course of our relationship. We collect Personal Information which is relevant and absolutely necessary for providing the services requested by you and to continually improve the TAP-PE Platform.

      • Personal and Sensitive Personal Information collected, as applicable, includes, but is not limited to:

      • name, age, gender, photo, address, phone number, e-mail id, your contacts, and nominee details

      • PAN card number, KYC related information such as videos or other online/ offline verification documents as mandated by relevant regulatory authorities, your business-related information

      • Aadhaar information including Aadhaar number or Virtual ID for the purposes of e-KYC authentication with the Unique Identification Authority of India (UIDAI). Note that submission of Aadhaar information is not mandatory for e-KYC authentication, you can also use other types of information, such as your PAN or GST number

    OTP sent to you by your bank or TAP-PE


        • balance, transaction history and value, bank account details, wallet balance, investment details and transactions, service or transaction related communication, order details, service fulfilment details, part of your card details for smooth transaction using TAP-PE or any of the services

        • your device details such as device identifier, internet bandwidth, mobile device model, browser plug-ins, and cookies or similar technologies that may identify your browser/TAP-PE Applications and plug-ins, and time spent, IP address and location


      Purpose and Use of Information

      TAP-PE may process your Personal Information for the following purposes:


          • creation of your account and verification of your identity and access privileges

          • provide you access to the products and services being offered by us, merchants, entities, subsidiaries, sellers, logistic partners, or business partners

          • fulfil your service request

          • to conduct the KYC compliance process as a mandatory prerequisite as per the requirements of various regulatory bodies, including UIDAI under the Aadhaar Act and its Regulations

          • to validate, process and/or share your KYC information, nominee details with other intermediaries, Regulated Entities (REs) or AMCs or financial institutions or with any other service providers as may be required

          • to process payments on your behalf and on your instructions; communicate with you for your queries, transactions, and/or any other regulatory requirement, etc.

          • to authenticate a transaction request; validate a standing instruction for a Systematic Investment Plan or confirm a payment made via the services

          • enhancing your user experience in various processes/submission of applications/availment of product/service offerings by analysing user behaviour on an aggregated basis

          • to monitor and review products/services from time to time; customize the services to make your experience safer and easier, and conducting audits

          • to allow third parties to contact you for products and services availed/requested by you on TAP-PE Platform or third-party links

          • to carry credit checks, screenings or due diligence checks as lawfully required by us; detect and protect us against error, fraud, money laundering and other criminal activity; enforce our terms and conditions

          • to inform you about online and offline offers, products, services, and updates; customizing and improving your experience by marketing, presenting advertising, and offering tailored products and offers

          • to resolve disputes; troubleshoot problems; technical support and fixing bugs; help promote a safe service

          • to identify security breaches and attacks; investigating, preventing, and taking action on illegal or suspected fraud or money laundering activities and conducting forensic audits as part of internal or external audit or investigation by TAP-PE or government agencies located within India or outside the Indian jurisdiction

          • to meet legal obligations

        While we may also process your Personal Information for other legitimate business cases, we ensure to take appropriate steps to minimize the processing to the extent possible, making it less intrusive to your privacy.

        Please note that when providing you with account aggregator services, we do not store, use, process, or have access to any financial information that you choose to transmit under our services.

        While the information is shared with third parties as per purposes set out in this Policy, processing of your Personal Information is governed by their policies. TAP-PE ensures stricter or no less stringent privacy protection obligations are cast on these third-parties, wherever applicable and to the extent possible. However, TAP-PE may share Personal Information with third-parties such as legally recognized authorities, regulatory bodies, governmental authorities, and financial institutions as per purposes set out in this Policy or as per applicable laws. We do not accept any responsibility or liability for usage of your Personal Information by these third parties or their policies.


        Storage and Retention

        To the extent applicable, we store Personal Information within India and retain it in accordance with applicable laws and for a period no longer than it is required for the purpose for which it was collected. However, we may retain Personal Information related to you if we believe it may be necessary to prevent fraud or future abuse or if required by law such as in the event of the pendency of any legal/regulatory proceeding or receipt of any legal and/or regulatory direction to that effect or for other legitimate purposes.

        Once the Personal Information has reached its retention period, it shall be deleted in compliance with applicable laws.


        Reasonable Security Practices

        database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited.

        Further, you are responsible for maintaining the confidentiality and security of your login id and password. Please do not share your TAP-PE login, password, and OTP details with anybody. It shall be your responsibility to intimate us in case of any actual or suspected compromise to your Personal Information.

        We have provided multiple levels of security to safeguard the TAP-PE Application by login/logout option and TAP-PE Application lock feature (“Enable Screen Lock”) that can be enabled by you. We have preventive controls implemented to ensure you use TAP-PE Application on your device and the same login credentials cannot be used on different device without any additional authentication/OTP.


        Your Consent

        We process your Personal Information with consent. By using the TAP-PE Platform or services and/or by providing your Personal Information, you consent to the processing of your Personal Information by TAP-PE in accordance with this Privacy Policy. If you disclose to us any Personal Information relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.